Our Commitment to Business Continuity
To Our Valued Customers and Partners,
As COVID-19 (coronavirus) continues to expand, we want to communicate our commitment to business continuity while at the same time, ensuring the health and safety of our customers, partners and employees.
We are pleased to report that we have the processes and practices in place to provide uninterrupted support of our Administrative Services and the VisualGAP platform. As necessary, we have the capabilities to provide full services, including administrative support, training and claims processing through remote operations. In addition to continued operations, be assured that Frost's Business Continuity Plan maintains the security of all data in full compliance with our SSAE16 certification.
We will continue to monitor the situation and take appropriate actions to ensure that our services to you remain uninterrupted. Should you have any questions in regards to our Business Continuity Plan in response to COVID-19 please contact me directly at firstname.lastname@example.org or at 888.753.7678 ext. 2315.
Marketing & Selling GAP with Confidence
GAP is a valuable and popular loan protection product that is designed to help protect auto loan borrowers and provide peace of mind. However, some recent industry news has highlighted the risk of sloppy marketing/sales tactics and reinforces the importance of marketing/selling GAP appropriately and accurately.
The following list of “Do's” and “Don'ts” will help ensure that your borrowers understand the product they are buying, and help keep your institution out of legal and regulatory hot water. Please share these best practices with your lending, marketing and compliance colleagues at your institution.
Download the list of “Do's” and “Don'ts”
Exciting News for Clients with the Auto Advantage Program
Auto Deductible Reimbursement (ADR)
We have great news for all VisualGAP clients that provide complimentary Auto Deductible Reimbursement (ADR) benefits for their borrowers that elect GAP. Frost has made arrangements with the ADR Administrator to streamline the benefit claim process in the event of a Total Loss GAP claim.
If there is a Total Loss GAP claim and the borrower has the ADR benefit, Frost will automatically submit the needed information to the ADR administrator which will simplify the claims process and allow us to "coordinate benefits" to make sure that the program is delivering more value for you and your borrowers
In situations where the vehicle is damaged and not a Total Loss or a GAP claim results in a $0 benefit, the borrower should continue to be directed to https://www.assuranceplus.com/Claims to submit their benefit request.
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