Above and Beyond
Every team has them - those employees who go above and beyond to make a difference. The ones who gladly go the extra mile and we're inviting you to help us recognize them!
Go to our web site, tell us about someone who has gone above and beyond, and they will be entered into a quarterly drawing for $300. You know who they are - the ones who make it their job to make life better for a credit union member or other employees - inside the credit union or out in the community!
When it comes to protecting your member, your credit union and your bottom line, we, too, believe in going Above & Beyond. At Frost Financial (home of VisualGAP), we work with over 1,000 credit unions on insurance and lending products that protect the financial well-being of your members, drive revenue, lending growth and loss prevention. The launch of our TotalRestart depreciation protection program for low LTV auto loans is a prime example of our commitment to your success.
We look forward to hearing your Above & Beyond story! Please visit our web site, complete the recognition form and tell us what the team member did to go the extra mile. Because each quarter, we will select one Above & Beyond story at random from all those we receive and award that employee $300!
Letters of Guarantee (LOG) & Legal Jeopardy
How does the routine and common practice of signing a Letter of Guarantee with your borrower's physical damage insurance company become a legal nightmare for you? Simple. You signed up for it.
As is standard procedure, when a borrower totals his or her car, the insurance company sends the lien holder a summary letter and a document called a Letter of Guarantee (LOG). The Letter of Guarantee details what they will pay in return for releasing the title of the totaled auto. This letter is written by the insurance company and is, naturally, designed to protect their interests; however, it has the potential to jeopardize the interests, legal and financial, of you and your borrower──if you sign it!
Read here for details
IMPORTANT NOTICE! - Browser Update May Be Required
We are in the planning stages to terminate support of outdated Transport Layer Security (TLS) 1.0 and 1.1 protocols due to known security vulnerabilities. In keeping with industry standards and best practices, VisualGAP will migrate to TLS 1.2 for all components of our processes in the coming weeks.
In order to access VisualGAP you will need to make sure your web browser is updated and meets our new minimum browser requirements that support the latest, most secure protocols.
Here are the general, minimum browser requirements for VisualGAP effective upon the update:
- Google Chrome - version 30 or greater
- Microsoft Internet Explorer - version 11 or greater
- Microsoft Edge - all versions
- Firefox - version 32 or greater
- Apple Safari - version 7 or greater
Please make sure to engage your IT team if necessary to ensure that you will not be impacted.
After the updated version of VisualGAP is in place, older browsers that attempt to access VisualGAP after the update will simply get a white screen
with no warning or error message. If you are currently using one of the above browsers you
will not be impacted by this change. If you are unsure of your browser version and need some
assistance to determine your browser version please click here for step-by-step instructions.
Please watch for future communications regarding this update and contact us if you have
any questions or if you need additional information at 888.753.7678.
Read more...What is TLS?
VisualGAP® offers online training sessions through GoToMeeting®.
This is a very exciting way to re-train employees and
train new hires on how to use VisualGAP®,
and we believe it will have great benefits for everyone using the system.
Here is a list of our up-coming Training Sessions:
How to use VisualGAP®
- This training session will re-train employees or train new hires on how to use VisualGAP®.
Monday October 7 - 1:00 pm EDT
Wednesday October 9 - 11:00 am EDT
Monday October 14 - 1:00 pm EDT
Monday October 21 - 1:00 pm EDT
Monday October 28 - 1:00 pm EDT
Wednesday October 30 - 11:00 am EDT
This session will train the employee who handles your
GAP monthly remittance how to reconcile and remit payment.
Wednesday October 9 - 2:00 pm EDT
Basics of how GAP claims should be processed.
Thursday October 24 - 2:00 pm EDT
TotalRestart Loyalty Membership Program
Frost has recently introduced an enhancement to our GAP program that can greatly increase
the value of your GAP offering. Our new TotalRestart Loyalty Membership Program does more
than just forgive a deficiency loan balance created by a theft or total loss. It helps borrowers replace their total
loss vehicle with one similar to the one they originally purchased and financed with your Financial Institution.
Contact your local representative or email us at email@example.com
to learn how you can significantly increase your GAP sales by adding clear value and benefits to your GAP offering.
Additionally, increase loyalty after a total loss and ensure that the loan for the replacement vehicle ends up with
your Financial Institution.
TotalRestart is available exclusively through VisualGAP®.
ALG Annual Residual Value Awards
Each year, ALG honors vehicle brands most likely to retain their value.
Visit the ALG website for the list of this year's award winners.