Trouble Logging Into VisualGAP with Internet Explorer?
A recent security implementation has resulted in issues for some Internet Explorer users logging into VisualGAP. In cases where users are accessing VisualGAP via browser favorite, bookmark or saved link, attempts to login may result in an error. Additionally, users who have caching enabled in their browser settings may also be presented an error screen.
The good news is that this issue can be resolved with a simple change to a browser setting. Please click here for step-by-step instructions.
Always consult with your technical department or technical contact before making any modifications to your browser settings.
If you have any questions or if you need additional assistance, contact us at 888.753.7678.
IMPORTANT NOTICE! - Browser Update May Be Required
We are in the planning stages to terminate support of outdated Transport Layer Security (TLS) 1.0 and 1.1 protocols due to known security vulnerabilities. In keeping with industry standards and best practices, VisualGAP will migrate to TLS 1.2 for all components of our processes in the coming weeks.
In order to access VisualGAP you will need to make sure your web browser is updated and meets our new minimum browser requirements that support the latest, most secure protocols.
Here are the general, minimum browser requirements for VisualGAP effective upon the update:
- Google Chrome - version 30 or greater
- Microsoft Internet Explorer - version 11 or greater
- Microsoft Edge - all versions
- Firefox - version 32 or greater
- Apple Safari - version 7 or greater
Please make sure to engage your IT team if necessary to ensure that you will not be impacted.
After the updated version of VisualGAP is in place, older browsers that attempt to access VisualGAP after the update will simply get a white screen
with no warning or error message. If you are currently using one of the above browsers you
will not be impacted by this change. If you are unsure of your browser version and need some
assistance to determine your browser version please click here for step-by-step instructions.
Please watch for future communications regarding this update and contact us if you have
any questions or if you need additional information at 888.753.7678.
Read more...What is TLS?
VisualGAP® offers online training sessions through GoToMeeting®.
This is a very exciting way to re-train employees and
train new hires on how to use VisualGAP®,
and we believe it will have great benefits for everyone using the system.
Here is a list of our up-coming Training Sessions:
How to use VisualGAP®
- This training session will re-train employees or train new hires on how to use VisualGAP®.
Thursday May 2 - 11:00 am EDT
Monday May 6 - 1:00 pm EDT
Monday May 13- 1:00 pm EDT
Monday May 20 - 1:00 pm EDT
Thursday May 23 - 11:00 am EDT
This session will train the employee who handles your
GAP monthly remittance how to reconcile and remit payment.
Wednesday May 15 - 2:00 pm EDT
Basics of how GAP claims should be processed.
Thursday May 23 - 2:00 pm EDT
Monroney Label "Window Sticker" Retrieval Is Available Exclusively at VisualGAP
Recreate the window sticker that was on a vehicle when it left the manufacturer. Make better lending decisions:
- Know every feature, every option - AND what it cost
- Manufacturer's suggested retail price (MSRP)
- Engine and transmission specifications
- Standard equipment and warranties
- Optional equipment and pricing
- Monroney Labels available for most makes/models
- Cost is $7.99 per window sticker ordered
- Please contact us via phone or online chat if interested
Replica of Original "Window Sticker"
TotalRestart Loyalty Membership Program
Frost has recently introduced an enhancement to our GAP program that can greatly increase
the value of your GAP offering. Our new TotalRestart Loyalty Membership Program does more
than just forgive a deficiency loan balance created by a theft or total loss. It helps borrowers replace their total
loss vehicle with one similar to the one they originally purchased and financed with your Financial Institution.
Contact your local representative or email us at firstname.lastname@example.org
to learn how you can significantly increase your GAP sales by adding clear value and benefits to your GAP offering.
Additionally, increase loyalty after a total loss and ensure that the loan for the replacement vehicle ends up with
your Financial Institution.
TotalRestart is available exclusively through VisualGAP®.
ALG Annual Residual Value Awards
Each year, ALG honors vehicle brands most likely to retain their value.
Visit the ALG website for the list of this year's award winners.